Editorial: United Airlines made it harder to get a refund amid coronavirus pandemic

The travel industry, like many others, has been hit hard by coronavirus, with airlines, lodging and rental car companies struggling to survive as entire countries go into lockdown mode and limit travel. This isn’t their fault, of course. It’s also not the fault of their customers, many of whom have had to cancel long-held plans to protect their health or comply with government directives. Some businesses have recognized this and made the smart customer-relations decision to allow clients to cancel without penalty, rather than risk their lives to complete a booking. (Balt. Sun)

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